Never miss a call or job enquiry again

CallState
AI phone reception for businessesWollongong, NSW
[email protected]ABN 91 539 413 443

• Privacy Policy
• Terms of Service

Privacy Policy

Last updated: 2026CallState (“we”, “our”, or “us”) provides AI phone reception services for businesses. This Privacy Policy explains how we collect, use, and protect personal information when our services are used.Information We CollectWhen our service answers calls on behalf of a business, we may collect information such as:
• Caller name
• Phone number
• Enquiry or booking details (such as date, time, service type, or number of people)
• Notes provided during the call
• Call recordings or transcripts (if enabled by the business)This information is provided voluntarily by callers during phone conversations.How We Use InformationInformation collected through the CallState service is used to:
• Capture enquiries, bookings, or job requests
• Respond to customer questions
• Forward call details or messages to the relevant business
• Improve the performance, accuracy, and reliability of our serviceCallState does not sell personal information to third parties.How Information Is SharedInformation captured during calls is shared only with the business receiving the call so they can manage enquiries, bookings, or customer requests.We may also share information with trusted third-party service providers that help operate our systems, such as:
• telephony providers
• messaging and notification services
• automation and infrastructure toolsThese providers are used only as necessary to deliver the service.Data SecurityWe take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure.However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.Data RetentionCall recordings, transcripts, and enquiry details may be stored for:
• service delivery
• quality assurance
• system improvement and debuggingWe retain data only as long as reasonably necessary for these purposes.ContactIf you have any questions about this Privacy Policy, please contact:CallState
[email protected]
Wollongong, NSW, Australia

Terms of Service

Last updated: 2026These Terms of Service (“Terms”) govern your use of the CallState service.By using CallState, you (“the Customer”) agree to these Terms.Service DescriptionCallState provides AI-powered phone reception services for businesses. The system may answer incoming calls, capture enquiries or booking requests, respond to common questions, and transfer calls when configured.The service is provided on a subscription basis.Enquiries and Booking RequestsCallState captures enquiries and booking requests and forwards them via SMS, email, or other configured channels.CallState does not guarantee availability, job confirmation, or booking confirmation unless explicitly configured to do so.The Customer is responsible for reviewing, confirming, and managing all enquiries, bookings, and customer communications.Accuracy of InformationWhile CallState aims to capture accurate information, automated systems and transcription may occasionally produce errors.The Customer is responsible for verifying all details before relying on them.Service AvailabilityWe aim to provide a reliable and continuous service. However, we do not guarantee uninterrupted availability.The service may be affected by:
• technical issues
• maintenance
• third-party provider outagesAcceptable UseThe service must only be used for legitimate business purposes.The Customer agrees to comply with all applicable laws and regulations, including those relating to:
• call recording
• privacy
• customer consentThird-Party ServicesCallState relies on third-party providers to deliver parts of the service, including telephony, messaging, and infrastructure.We are not responsible for failures or disruptions caused by these third-party services.Limitation of LiabilityTo the maximum extent permitted by law, CallState will not be liable for any indirect, incidental, or consequential loss arising from the use of the service.This includes, but is not limited to:
• missed calls
• lost enquiries or bookings
• incorrect information capture
• loss of revenueChanges to the ServiceWe may update, modify, or improve the service at any time.Features and functionality may change as the system evolves.TerminationWe reserve the right to suspend or terminate access to the service if these Terms are breached.Customers may stop using the service at any time.ContactFor any questions about these Terms, please contact:CallState
[email protected]
Wollongong, NSW, Australia