Never miss a booking call again

CallState is an AI phone receptionist for hospitality venues.
It answers calls, captures booking requests, handles common enquiries, and transfers urgent calls to staff when needed.

Busy service means missed calls

During peak service, it’s hard for staff to leave the floor to answer the phone.Missed calls often mean lost bookings or frustrated customers.CallState answers calls when your team can’t, and captures booking requests so nothing is missed.

How CallState works

  1. Answers incoming calls when staff are busy

  2. Captures booking requests and answers common enquiries

  3. Transfers urgent calls and sends booking details to your team instantly

Clear booking requests, instantly

CallState sends booking requests directly to your team by SMS or email.

Hear it in action

CallState answers real calls to hospitality venues every day.Book a quick demo and hear how it handles bookings, enquiries and urgent calls.

CallState
AI phone reception for hospitality venuesWollongong, NSW
[email protected]ABN 91 539 413 443

Privacy Policy

Last updated: 2026CallState (“we”, “our”, or “us”) provides AI phone reception services for hospitality venues. This Privacy Policy explains how we collect, use, and protect personal information when our services are used.Information We CollectWhen our service answers calls on behalf of venues, we may collect information such as:
• Caller name
• Phone number
• Booking details (date, time, guest count)
• Notes provided during the call
• Call recordings or transcripts (if enabled by the venue)This information is provided voluntarily by callers during phone conversations.How We Use InformationInformation collected through the CallState service is used to:
• Capture booking requests
• Respond to customer enquiries
• Forward booking details or messages to the relevant venue
• Improve the performance and reliability of our serviceCallState does not sell personal information to third parties.How Information Is SharedInformation captured during calls is shared only with the venue receiving the call so they can manage bookings and customer enquiries.Some information may also be processed by third-party service providers that help operate the system (such as call infrastructure, messaging services, and automation tools).Data SecurityWe take reasonable steps to protect personal information from misuse, loss, or unauthorised access. However, no internet transmission is completely secure and we cannot guarantee absolute security.Data RetentionCall recordings, transcripts, and booking information may be stored for service operation, quality assurance, and debugging purposes.ContactIf you have questions about this Privacy Policy, please contact:CallState
[email protected]
Wollongong, NSW, Australia

Terms of Service

Last updated: 2026These Terms of Service govern the use of the CallState service.By using CallState, venues agree to the following terms.Service DescriptionCallState provides AI-powered phone reception services for hospitality venues. The system may answer incoming calls, capture booking requests, respond to common enquiries, and transfer urgent calls to venue staff.The service is provided as a software subscription.Booking RequestsCallState captures booking requests and forwards them to venues via SMS, email, or other configured channels.CallState does not guarantee booking availability or confirm reservations on behalf of venues unless explicitly configured to do so.The venue is responsible for reviewing and confirming bookings with customers.Accuracy of InformationWhile CallState aims to capture accurate information, call transcription and automated systems may occasionally contain errors. Venues should review booking requests and customer details before relying on them.Service AvailabilityWe aim to provide a reliable service but cannot guarantee uninterrupted availability. Temporary outages, technical issues, or third-party service disruptions may occur.Acceptable UseThe service must only be used for legitimate business purposes. Venues must comply with all applicable laws when using the service, including laws relating to call recording and customer privacy.Limitation of LiabilityTo the maximum extent permitted by law, CallState will not be liable for any indirect or consequential loss arising from the use of the service, including missed calls, booking errors, or lost revenue.Changes to the ServiceWe may update or improve the service from time to time. Features and functionality may change as the system evolves.ContactFor questions about these terms, please contact:CallState
[email protected]
Wollongong, NSW, Australia